PRICING POLICY

You will be charged the price of a physical item as reflected at the time of sale, subject to availability.

The prices include value-added tax (VAT) but exclude any sales taxes, duties or customs fees that may be applicable in countries outside of South Africa.

Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. In the case of a product, a delivery fee may be charged for each order placed by you and will be calculated and appear on your invoice as you place your order, including marketing material. For orders that are outside of the borders of South Africa, you can request a quotation from Sure Life Global, or a courier of your choice; whereby you will be liable for all costs associated with the delivery to addresses outside of South Africa – including but not limited to all/ any sales taxes, duties or customs fees for said country outside of South Africa.

Some of the physical products may be variable/random mass items. Whilst the average mass of the product is indicated on the Sure Life Global site as an estimation of the cost, the actual product delivered to you may weigh slightly more or less than the average mass indicated.

STOCK AVAILABILITY

In the case of physical products, Sure Life Global cannot always guarantee availability of stock and will endeavour to deliver a substitute line where possible.

If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.

CONFIRMATION OF ORDERS

Orders placed on the Sure Life Global site constitute your offer to purchase subject to this Agreement. Your offer is deemed to have been accepted by Sure Life Global when the picker at the relevant Sure Life Global depot packs the products for collection and marks them as packed. Failure by Sure Life Global to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

GENERAL TERMS

Orders placed on the Sure Life Global site constitute your offer to purchase subject to this Agreement. Your offer is deemed to have been accepted by Sure Life Global when the picker at the relevant Sure Life Global depot packs the products for collection and marks them as packed. Failure by Sure Life Global to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

DELIVERY POLICY

Some of the Sure Life Global products and services are on-line and will be provisioned/delivered electronically via the internet. For physical products, Sure Life Global delivers via a third-party postal company from Monday to Friday, 8 a.m. till 5 p.m. Sure Life Global does not deliver on public holidays or weekends. Given the vagaries of physical delivery, Sure Life Global makes no time commitment regarding the actual delivery of any purchases of physical goods.

On delivery of the order to the specified delivery address, you will receive a Sure Life Global delivery note showing the items delivered, any substitute items, any nonavailable items, the delivery fees, value-added tax or other sales taxes and the amount to be or which has been debited from your credit card.

For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf.

Should no-one be in attendance at the time of delivery, the driver will retain the products and it will be your responsibility to contact the courier company to make new arrangements for delivery or collection.

Sure Life Global reserves the right to charge an additional delivery fee should it be required to make a further delivery or collection if no-one is at the delivery address to receive the products or hand over the returned products, as the case may be.

You are required to ensure that you or an authorised person shall be in attendance at the delivery address and that appropriate access will be made available.

On delivery, the person accepting delivery shall be required to sign and print his/her name against a duplicate copy of the delivery note, to confirm receipt of the delivery. Sure Life Global has outsourced all delivery and collection arrangements. Accordingly, Sure Life Global shall not be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, subcontractors, agents, representatives and/or affiliates.